Terms of Service

Terms & Conditions
This website is owned and operated by Online Academy Hub (otherwise referred to as ”we”, “our” or ”us Please read these terms carefully before using our website. Using this website indicates that you accept these terms, regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our website.
Purchase of Services
Any purchase of services you make via our website will be governed by our Terms and Conditions of Sale.
Other Services we provide
Our mission is to give people the power to build community and bring the world closer together. To help advance this mission, we provide the products and services described below to you:
Provide a personalised experience for you:
Your experience on Online Academy Hub is unlike anyone else’s: from the posts, stories, events, ads and other content that you see in News Feed or our video platform to the Pages that you follow and other features that you might use, such as Trending, Marketplace and search. We use the data that we have – for example, about the connections you make, the choices and settings you select, and what you share and do on and off our Products – to personalise your experience.
Connect you with people and organisations that you care about:
We help you find and connect with people, groups, businesses, organisations and others that matter to you across the Online Academy Hub Products that you use. We use the data that we have to make suggestions for you and others – for example, groups to join, events to attend, Pages to follow or send a message to, shows to watch and people who you may want to become friends with. Stronger ties make for better communities, and we believe that our services are most useful when people are connected to people, groups and organisations that they care about.
Empower you to express yourself and communicate about what matters to you:
There are many ways to express yourself on Online Academy Hub and to communicate with friends, family and others about what matters to you – for example, sharing status updates, photos, videos and stories across the Online Academy Hub Products that you use, sending messages to a friend or several people, creating events or groups, or adding content to your profile.
Help you discover content, products and services that may interest you:
We show you ads, offers, and other sponsored content to help you discover content, products, and services that are offered by the many businesses and organisations that use Online Academy Hub and other Online Academy Hub Products. Section 2 below explains this in more detail.
Combat harmful conduct, and protect and support our community:
People will only build community on Online Academy Hub if they feel safe. We employ dedicated teams around the world and develop advanced technical systems to detect misuse of our Products, harmful conduct towards others and situations where we may be able to help support or protect our community. If we learn of content or conduct like this, we will take appropriate action – for example, offering help, removing content, blocking access to certain features, disabling an account or contacting law enforcement. We share data with other Online Academy Hub Companies when we detect misuse or harmful conduct by someone using one of our Products.
Research ways to make our services better:
We engage in research to develop, test and improve our Products. This includes analysing the data we have about our users and understanding how people use our Products, for example by conducting surveys and testing and troubleshooting new features. Our Data Policy explains how we use data to support this research for the purposes of developing and improving our services.
Provide consistent and seamless experiences across the Online Academy Hub Company Products:
Our Products help you find and connect with people, groups, businesses, organisations and others that are important to you. We design our systems so that your experience is consistent and seamless across the different Online Academy Hub Company Products that you use. For example, we use data about the people you engage with on Online Academy Hub to make it easier for you to connect with them on Instagram or Messenger, and we enable you to communicate with businesses that you follow on Online Academy Hub through Messenger.
Enable global access to our services:
To operate our global service, we need to store and distribute content and data in our data centres and systems around the world, including outside your country of residence. This infrastructure may be operated or controlled by Online Academy Hub, Inc., Online Academy Hub Ireland Limited or its affiliates.
Terms & Conditions of Sale
This website is owned and operated by Online Academy Hub Limited (otherwise referred to as ”we”, “our” or ”us”)
These terms and conditions apply to all orders you, the customer (“you”), place with us via this website and constitute the entire and only agreement between us. Please read these terms and conditions carefully before ordering any of the online courses and other services displayed on our website (“Services”). These are the Terms & Conditions on which we supply products to you, whether these are goods, services or digital content. You should understand that by ordering any of the Services displayed on our website, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our website.
Use of our Website
Your use of our site is governed by our Terms and Conditions of Website Use (insert hyper link to terms & conditions of website use page here). Please take the time to read these, as they include important terms which apply to you. We reserve the right to remove access to this website (and the Services) in respect of anyone who does not comply with the above terms of use. In such circumstances no refund shall be made in respect of Services that are no longer accessible.
Placing an Order
You may place an order with us through this website in relation to the Services sold on our website. We will send you an email acknowledging your order, which will confirm the order details and details of how to access the purchased Services. A binding contract will only come into force between us once you have received this acknowledgement email.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
All orders are subject to availability and we reserve the right to reject any order for any reason. If we reject an order (for whatever reason) we will inform you as soon as possible.
Description
All descriptions, specifications, advertising, and overview information displayed on our website in relation to the Services are issued or published for the sole purpose of giving an approximate idea of the Services to be provided. They will not form part of the contract between us. The Services delivered may differ in non-material respects from the information provided on our website.
We may make any change to the specification or design of the Services which are required to conform to any applicable safety, statutory or regulatory requirement, or do not materially reduce their quality.
Price of the Services
The price(s) of the Services are displayed on our website at the time you place your order. Unless stated otherwise, all prices stated on our website are exclusive of value added tax (VAT).
All prices are subject to change without prior notice.
Our website contains a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We will not be obliged to supply the Services at the incorrect price, even if we have accepted your order.
Payment
We must receive payment in full for all the Services you order before your order can be processed. Payment for the Services will be taken through our third party payment provider (as we shall nominate from time to time). Payment will be received by us upon confirmation from such provider that the transaction has been completed.
Cancellation and Refunds
You may cancel any order for Services (or part thereof) and receive a refund in respect of such at any time before such Services (or part thereof) are accessed. You will not be able to cancel an order for any part of the Services once they have been accessed.
If you do not access the Services during the twelve (12) months following the date on which they were ordered, we reserve the right to cancel the order and withdraw your access to such Services. You will not receive a refund if the order is cancelled as described in this paragraph.
The Services will be deemed to have been “accessed” when the relevant online course is commenced or any associated materials are loaded or viewed by someone utilising your account.
Privacy
Please refer to our Privacy Policy on our website for full details on how your personal information will be handled and processed by us.
Liability
Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of the Services.
We do not exclude or attempt to limit in any way our liability:
for personal injury or death resulting from our negligence;
for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability;
or for fraud or fraudulent misrepresentation.
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.
We will perform and deliver the Services with reasonable care and skill. We do not give any other representation, warranty or undertaking in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes and do not guarantee any specific results from participating in the online learning courses.
Events outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an “Event outside our control”.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation, server failures, software failures, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
Our Right to Vary These Terms
We may revise these terms from time to time in the following circumstances:
changes in how we accept payment from you;
changes in relevant laws and regulatory requirements; or
any other changes to our operating or delivery processes.
Every time you order Services from us, the terms in force at that time will apply to the contract between you and us.
General
We try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason), we shall not be liable even if this means you cannot access the Services during that period.
If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.
These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.
Terms and conditions for promotional codes and Discounted products.
Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer.
Any refunds will take into account the discount applied as part of the offer.
Online Academy Hub reserves the right to decline orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
Online Academy Hub reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
When you use an offer, you accept our terms and conditions relating to that offer (you are deemed to have accepted them and agree to be bound by them).
Offers are Valid at onlineacademyhub.co.uk only and may not be redeemable through our affiliate partners or Resellers.
Online Academy Hub reserves the right to amend these Terms and Conditions at any time. Any revised version will be effective immediately.
Terms & Conditions of Website Use
This website is owned and operated by Online Academy Hub (otherwise referred to as ”we”, “our” or ”us”)
Please read these terms carefully before using our website. Using this website indicates that you accept these terms, regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our website.
Purchase of Services
Any purchase of services you make via our website will be governed by our Terms and Conditions of Sale.
Access
We reserve the right to remove access to this website in respect of anyone who does not comply with the terms set out herein.
Content
Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website (and contained in the online courses and materials accessed via our website) are owned by us or our licensors. You may download and print extracts from our website (or from the online courses accessed through our website) for your own personal, non-commercial purposes. You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.
No part or parts of our website and courses may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
With the exception of the online courses and associated material (which are dealt with in our Terms and Conditions of Sale), the material on our website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respect to our website.
Your commitments to Online Academy Hub and our community
We provide these services to you and others to help advance our mission. In exchange, we need you to make the following commitments:

1. Who can use Online Academy Hub
   When people stand behind their opinions and actions, our community is safer and more accountable. For this reason, you must:
   use the same name that you use in everyday life;
   provide accurate information about yourself;
   create only one account (your own) and use your timeline for personal purposes; and
   not share your password, give access to your Online Academy Hub account to others or transfer your account to anyone else (without our permission).
   We try to make Online Academy Hub broadly available to everyone, but you cannot use Online Academy Hub if:
   You are under 13 years old.
   You are a convicted sex offender.
   We’ve previously disabled your account for breaches of our Terms or Policies.
   You are prohibited from receiving our products, services or software under applicable laws.
2. What you can share and do on Online Academy Hub
   We want people to use Online Academy Hub to express themselves and to share content that is important to them, but not at the expense of the safety and well-being of others or the integrity of our community. You therefore agree not to engage in the conduct described below (or to facilitate or support others in doing so):
   You may not use our Products to do or share anything:
   That breaches these Terms, our Community Standards and other terms and policies that apply to your use of Online Academy Hub.
   That is unlawful, misleading, discriminatory or fraudulent.
   That infringes or breaches someone else’s rights, including their intellectual property rights.
   You may not upload viruses or malicious code, or do anything that could disable, overburden or impair the proper working or appearance of our Products.
   You may not access or collect data from our Products using automated means (without our prior permission) or attempt to access data that you do not have permission to access.
   We can remove or block content that is in breach of these provisions.
   If we remove content that you have shared for breach of our Community Standards, we’ll let you know and explain any options that you have to request another review, unless you seriously or repeatedly breach these Terms or if doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems or Products; where we are restricted due to technical limitations; or where we are prohibited from doing so for legal reasons.
   To help support our community, we encourage you to report content or conduct that you believe breaches your rights (including intellectual property rights) or our terms and policies.
   We also can remove or restrict access to your content, services or information if we determine that doing so is reasonably necessary to avoid or mitigate adverse legal or regulatory impacts to Online Academy Hub.
3. The permissions you give us
   We need certain permissions from you to provide our services:
   Permission to use content that you create and share: Some content that you share or upload, such as photos or videos, may be protected by intellectual property laws.
   You own the intellectual property rights (things such as copyright or trademarks) in any such content that you create and share on Online Academy Hub and the other Online Academy Hub Company Products you use. Nothing in these Terms takes away the rights you have to your own content. You are free to share your content with anyone else, wherever you want.
   However, to provide our services, we need you to give us some legal permissions (known as a ‘licence’) to use this content. This is solely for the purposes of providing and improving our Products and services as described in Section 1 above.
   Specifically, when you share, post or upload content that is covered by intellectual property rights on or in connection with our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free and worldwide licence to host, use, distribute, modify, run, copy, publicly perform or display, translate and create derivative works of your content (consistent with your privacy and application settings). This means, for example, that if you share a photo on Online Academy Hub, you give us permission to store, copy and share it with others (again, consistent with your settings) such as service providers that support our service or other Online Academy Hub Products you use. This licence will end when your content is deleted from our systems.
   You can delete content individually or all at once by deleting your account. Learn more about how to delete your account. You can download a copy of your data at any time before deleting your account.
   When you delete content, it’s no longer visible to other users; however, it may continue to exist elsewhere on our systems where:
   Immediate deletion is not possible due to technical limitations (in which case, your content will be deleted within a maximum of 90 days from when you delete it);
   your content has been used by others in accordance with this licence and they have not deleted it (in which case, this licence will continue to apply until that content is deleted); or
   Where immediate deletion would restrict our ability to:
   investigate or identify illegal activity or breaches of our Terms and Policies (for example, to identify or investigate misuse of our Products or systems);
   comply with a legal obligation, such as the preservation of evidence; or
   comply with a request of a judicial or administrative authority, law enforcement or a government agency;
   in which case, the content will be retained for no longer than is necessary for the purposes for which it has been retained (the exact duration will vary on a case-by-case basis).
   In each of the above cases, this licence will continue until the content has been fully deleted.
   Permission to use your name, profile picture and information about your actions with ads and sponsored content: You give us permission to use your name and profile picture and information about actions that you have taken on Online Academy Hub next to or in connection with ads, offers and other sponsored content that we display across our Products, without any compensation to you. For example, we may show your friends that you are interested in an advertised event or have liked a Page created by a brand that has paid us to display its ads on Online Academy Hub. Ads like this can be seen only by people who have your permission to see the actions that you’ve taken on Online Academy Hub. You can learn more about your ad settings and preferences.
   Permission to update software that you use or download: If you download or use our software, you give us permission to download and install updates to the software where available.
4. Limits on using our intellectual property
   If you use content covered by intellectual property rights that we have and make available in our Products (for example, images, designs, videos or sounds that we provide, which you add to content that you create or share on Online Academy Hub), we retain all rights to that content (but not yours). You can only use our copyrights or trademarks (or any similar marks) as expressly permitted by our Brand Usage Guidelines or with our prior written permission. You must obtain our written permission (or permission under an open source licence) to modify, create derivative works of, decompile or otherwise attempt to extract source code from us.
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   Additional provisions
5. Updating our Terms
   We work constantly to improve our services and develop new features to make our Products better for you and our community. As a result, we may need to update these Terms from time to time to accurately reflect our services and practices. We will only make changes if the provisions are no longer appropriate or if they are incomplete, and only if the changes are reasonable and take due account of your interests.
   We will notify you (for example, by email or through our Products) at least 30 days before we make changes to these Terms and give you an opportunity to review them before they go into effect, unless the changes are required by law. Once any updated Terms are in effect, you will be bound by them if you continue to use our Products.
   We hope that you will continue using our Products, but if you do not agree to our updated Terms and no longer want to be part of the Online Academy Hub community, you can delete your account at any time.
6. Account suspension or termination
   We want Online Academy Hub to be a place where people feel welcome and safe to express themselves and share their thoughts and ideas.
   If we determine that you have clearly, seriously or repeatedly breached our Terms or Policies, including in particular our Community Standards, we may suspend or permanently disable access to your account. We may also suspend or disable your account if you repeatedly infringe other people’s intellectual property rights or where we are required to do so for legal reasons.
   Where we take such action, we’ll let you know and explain any options you have to request a review, unless doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems or Products; where we are restricted due to technical limitations; or where we are prohibited from doing so for legal reasons.
   You can learn more about what you can do if your account has been disabled and how to contact us if you think that we have disabled your account by mistake.
   If you delete or we disable your account, these Terms shall terminate as an agreement between you and us, but the following provisions will remain in place: 3.3.1, 4.2-4.5.
7. Limits on liability
   Nothing in these Terms is intended to exclude or limit our liability for death, personal injury or fraudulent misrepresentation caused by our negligence, or to affect your statutory rights.
   We will exercise professional diligence in providing our Products and services to you and in keeping a safe, secure and error-free environment. Provided that we have acted with professional diligence, we do not accept responsibility for losses not caused by our breach of these Terms or otherwise by our acts; losses that are not reasonably foreseeable by you and us at the time of entering into these Terms; and events beyond our reasonable control.
8. Disputes
   We try to provide clear rules so that we can limit or hopefully avoid disputes between you and us. If a dispute does arise, however, it’s useful to know up front where it can be resolved and what laws will apply.
   If you are a consumer and habitually reside in a Member State of the European Union, the laws of that Member State will apply to any claim, cause of action or dispute that you have against us, which arises out of or relates to these Terms or the Online Academy Hub Products (“claim”), and you may resolve your claim in any competent court in that Member State that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved in a competent court in the Republic of Ireland and that Irish law will govern these Terms and any claim, without regard to conflict of law provisions.
9. Other
   These Terms (formerly known as the Statement of Rights and Responsibilities) make up the entire agreement between you and Online Academy Hub regarding your use of our Products. They supersede any prior agreements.
   Some of the Products that we offer are also governed by supplemental Terms. If you use any of these Products, you will be provided with an opportunity to agree to supplemental terms that will become part of our agreement with you. For instance, if you access or use our Products for commercial or business purposes, such as buying ads, selling products, developing apps, managing a group or Page for your business, or using our measurement services, you must agree to our Commercial Terms. If you post or share content containing music, you must comply with our Music Guidelines. To the extent that any supplemental Terms conflict with these Terms, the supplemental Terms shall govern to the extent of the conflict.
   If any portion of these Terms is found to be unenforceable, the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us.
   You will not transfer any of your rights or obligations under these Terms to anyone else without our consent.
   You may designate a person (called a legacy contact) to manage your account if it is memorialised. Only your legacy contact or a person who you have identified in a valid will or similar document expressing clear consent to disclose your content upon death or incapacity will be able to seek disclosure from your account after it is memorialised.
   These Terms do not confer any third-party beneficiary rights. All of our rights and obligations under these Terms are freely assignable by us in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise.
   You should know that we may need to change the username for your account in certain circumstances (for example, if someone else claims the username and it appears unrelated to the name that you use in everyday life). We will inform you in advance if we have to do this and explain why.
   We always appreciate your feedback and other suggestions about our products and services. But you should know that we may use them without any restriction or obligation to compensate you, and we are under no obligation to keep them confidential.
   Other Terms and Policies that may apply to you
   Community Standards: These guidelines outline our standards regarding the content that you post to Online Academy Hub and your activity on Online Academy Hub and other Online Academy Hub Products.
   Commercial Terms: These Terms apply if you also access or use our Products for any commercial or business purpose, including advertising, operating an app on our Platform, using our measurement services, managing a group or a Page for a business, or selling goods or services.
   Advertising Policies: These Policies specify what types of ad content are allowed by partners who advertise across the Online Academy Hub Products.
   Self-Serve Ad Terms: These Terms apply when you use self-serve advertising interfaces to create, submit or deliver advertising or other commercial or sponsored activity or content.
   Pages, Groups and Events Policy: These guidelines apply if you create or administer a Online Academy Hub Page, group or event, or if you use Online Academy Hub to communicate or administer a promotion.
   Online Academy Hub Platform Policy: These guidelines outline the Policies that apply to your use of our platform (for example, for developers or operators of a platform application or website or if you use social plugins).
   Developer Payment Terms: These Terms apply to developers of applications that use Online Academy Hub Payments.
   Community Payment Terms: These Terms apply to payments made on or through Online Academy Hub.
   Commerce Policies: These guidelines outline the Policies that apply when you offer products and services for sale on Online Academy Hub.
   Online Academy Hub Brand Resources: These guidelines outline the Policies that apply to the use of Online Academy Hub trademarks, logos and screenshots.
   Music Guidelines: These guidelines outline the Policies that apply if you post or share content containing music on Online Academy Hub.
   

Third Party Websites
Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to by our website, you do so entirely at your own risk.

Availability
We always try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable.
Visitor Material and Conduct
Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from our website any material that is threatening, defamatory, obscene, or similar. You must have obtained all necessary licences and/or approvals before submitting any information. We reserve the right to remove any material from the website that we consider inappropriate or unsuitable. We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting inappropriate material.
Registration
To participate in online courses via our website you will need to register with us. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you.
Information you provide to us during your registration will be dealt with in line with our Privacy Policy.
Privacy
Please refer to our Privacy Policy on our website for full details of how your personal information will be handled and processed by us.
Liability
Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of the Services.
We do not exclude or attempt to limit in any way our liability:
for personal injury or death resulting from our negligence;
for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or
for fraud or fraudulent misrepresentation.
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.
We will perform and deliver the Services with reasonable care and skill. We do not give any other representation, warranty or undertaking in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes and do not guarantee any specific results from participating in the online learning courses.
General
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you access our website.
If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.
These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.
Terms and conditions for promotional codes and discounted products.
Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer.
Any refunds will take into account the discount applied as part of the offer.
Online Academy Hub reserves the right to decline orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
Online Academy Hub reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
When you use an offer, you accept our terms and conditions relating to that offer (you are deemed to have accepted them and agree to be bound by them).
Offers are Valid at onlineacademyhub.co.uk only and may not be redeemable through our affiliate partners or Resellers.
Online Academy Hub reserves the right to amend these Terms and Conditions at any time. Any revised version will be effective immediately.

Newsletter/ marketing subscribers
When you sign up to a newsletter, download a resource, such as an info graphic, or enquire about a product, we may ask you to provide certain personal information, including your:
name;
email address;
job title & the organisation you work for; and
telephone number.
By completing the form and ticking the relevant boxes you are providing your consent for Online Academy Hub to process your personal data, and this is the legal basis we are relying on to do so.
We will use the information that you give us to send you relevant emails containing Online Academy Hub news & marketing communications. Your information will be stored by a third party data processor; Campaign Monitor, whose servers are located in the US, you can read their privacy information: here.
In addition, if you have enquired about a product or service we will use the information you have given to update our customer relationship management system so one of our consultants or advisors can contact you. This information will also be stored by another third party data processor, Microsoft, their Dynamics 365 CRM servers are located in the UK, for more information you can visit Microsoft’s Trust Centre: Some automation and profiling may be used to send emails or a series emails based on your indicated preferences and your interactions with the emails we send to you. For example if you have enquired about a particular product we may send you a series of emails outlining features or benefits of that particular product. We regularly review your interactions with the emails we send you and remove any subscribers who have shown and extended period of inactivity. You can withdraw your consent and unsubscribe at any time by clicking the link at the bottom our email communications or by emailing this address. If you continue to interact with our emails or website, we will retain your data indefinitely so we can continue to send you emails. We will not sell or pass your information to third parties other than those set out above.
Suppliers, sub-contractors & freelancers
Personal data provided by suppliers is only used for purposes related to the supply of goods or services for which we have contracted.
Staff (and 3rd party personal data they provide)
Information regarding the processing of staff data is available internally via the HR Team. Where staff provide 3rd party personal details to Online Academy Hub, for the purposes of being an employment reference, emergency contact, or beneficiary of employment related benefits, these details are used for that purpose only, and processed under legitimate interests.
Prospective staff (job applicants)
Should you apply for an advertised job vacancy, or submit a speculative application, either directly or through a recruitment agency or other 3rd party, we will process your data solely for this purpose. We hold all applications on file for a period of 6 months, and may contact applicants regarding other similar opportunities potentially of interest that become available within this time.
How do we safeguard your personal data?
Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance all relevant Data Protection Legislation. Our systems are protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
Please note that we may need to disclose your personal information where we:
are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.
Your rights
The GDPR provides you with the following rights:
The right of access
You can ask us to confirm that we process your personal data and provide access to and copies of the information we hold about you by contacting us at support@onlineacademyhub.co.uk. We will process your request to access your information and provide this information to you free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge if you request more than one copy of the same information. We will provide the information you request as soon as possible and in any event within one month of receiving your request, unless there are extenuating circumstances. If we need more information to comply with your request, we’ll let you know.
The right to rectification
If you believe personal data we hold about you is inaccurate or incomplete, or any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us at support@onlineacademyhub.co.uk.
We will comply with your request within one month of receiving it, unless we don’t feel its appropriate for us to do so in which case we’ll let you know why. We’ll also let you know if we need more time to comply with your request.
The right to erasure
In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you: where we no longer need your personal data for the purpose for which we collected it;
where we have collected your personal data on the grounds of consent and you withdraw that consent;
where you object to the processing and we don’t have any overriding legitimate interests to continuing processing the data;
where we have unlawfully processed your personal data (i.e. we have failed to comply with GDPR);
where the personal data has to be deleted to comply with a legal obligation; and
where the personal data we process relates to the offer of online services to a child.
There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we’ll let you know. To request that your information is deleted, please contact us at support@onlineacademyhub.co.uk.
The right to restrict / object to processing
In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we don’t have to delete it. This right is available to you: if you believe the personal data we hold isn’t accurate – we’ll cease processing it until we can verify its accuracy; if you have objected to us processing the data (see below) – we’ll cease processing it until we have determined whether our legitimate interests override your objection; if the processing is unlawful; or if we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.
You are entitled to object to us processing your personal data:
if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority; for direct marketing purposes (including profiling); and/or for the purposes of scientific or historical research and statistics. In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims. If you wish to restrict or object to the processing of your information, please contact us at support@onlineacademyhub.co.uk.
The right to data portability
You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies: to personal data you provide to us; where processing is based on your consent or for performance of a contract (i.e. the right does not apply if we process your personal data on the grounds of legitimate interests); and where we carry out the processing by automated means. We’ll respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we’ll let you know.
Rights in relation to automated decision making and profiling
Automated decision making means making a decision solely by automated means without any human involvement. This would include, for example, an online credit reference check that makes a decision based on information you input without any human involvement. It would also include the use of an automated clocking-in system that automatically issues a warning if a person is late a certain number of times (without any input from HR, for example). We carry out automated decision making using your personal data as detailed under the Newsletter / Marketing Subscribers heading above. For further information on these rights you can contact the ICO via one of the options on their website https://ico.org.uk/global/contact-us/. Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. This privacy policy applies solely to information collected on our website.

Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.

If you have any queries or comments about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Lead either via an email to: data@onlineacademyhub.co.uk We always welcome your views about our website and our Privacy Policy.

For whatever reason, should you wish to lodge a complaint with the Information Commissioner’s Office, as is your right, you can do by contacting the ICO directly via one of the options on their website https://ico.org.uk/global/contact-us/.

Privacy Policy

Who we are

ONLINE ACADEMY HUB

INTRODUCTION

This Privacy Notice is provided by Online Academy Hub and which trades as ‘Online Academy Hub’ (plus such other potential trading names as may be used from time to time) (referred to as we, us or our). Our website address is: https://onlineacademyhub.co.uk.

We respect your privacy and are committed to protecting your personal data.

This Privacy Notice is intended to inform you as to how we look after your personal data – however you inter-react with us (including via use of our web-site(s) and regardless of where you visit it from) and to tell you about your privacy rights and how the law protects you.

This Privacy Notice has sought to have been prepared in plain English (and is provided with ‘Headings’ with the aim that you can easily review the specific areas set out below).

Please also use the Glossary to understand the meaning of some of the terms used in this Privacy Notice.

What personal data we collect and why we collect it

This Privacy Notice aims to give you information on how we collect and process your personal data, including any data you may provide through use of our website(s) when you purchase a product or service (or sign up to any of our newsletter(s), or take part in a competition).

Our website(s) are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice (together with any other Privacy Notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you) so that you are fully aware of how and why we are using your data.

This Privacy Notice aims to give you information on how we collect and process your personal data, including any data you may provide through use of our website(s) when you purchase a product or service (or sign up to any of our newsletter(s), or take part in a competition).

Our website(s) are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice (together with any other Privacy Notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you) so that you are fully aware of how and why we are using your data.

This Privacy Notice supplements the other notices and is not intended to override them.

Controller

We are the controller and responsible for your personal data.

If you have any questions about this Privacy Notice, including any requests to exercise your rights, please contact our Data Protection Officer (DPO) using the contact details as set out (from time to time) upon the web-page:-

https://onlineacademyhub.co.uk/contact/ – such details including – by an email sent to:-

data@onlineacademyhub.co.uk.

You have the right at any time to contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

ICO registration no: xxxxx

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the Privacy Notice and your duty to inform us of changes

This version was last updated by reference UK data protection law changes arising pursuant to the General Data Protection Regulation (GDPR), which came into force on Friday, 25th May 2018.

It is important that the personal data we hold about you is accurate and current.

Please keep us informed if your personal data changes during your relationship with us.

Embedded content & Third-party links from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Our website(s) may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave any of our website(s), we encourage you to read the Privacy Notice of every website that you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified.

It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you – which we have grouped together as follows:

Identity Data including first name, last name, marital status, title, date of birth and gender.
Contact Data including billing address, delivery address, email address and telephone number.
Financial Data including bank account, payment card and electronic payment details.
Transaction Data including details about payments to and from you and other details of products and services that you have purchased from us.
Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website(s).
Profile Data including your username and password, your interests, preferences, feedback and survey responses.
Usage Data including information about how you use our website(s), products and services.
Marketing and Communications Data including your preferences in receiving marketing from us and third parties and your communication preferences.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions.
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our products or services;
create an account on any of our website(s);
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.

Automated technologies or interactions. As you interact with any of our website(s), we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties (and public sources) based both inside and / or outside the EU – such as those as are set out below:
Technical Data from the following parties:
analytics providers;
advertising networks; and
search information providers.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly availably sources.

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: httpss://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How we use your data

We will only use your personal data when the law allows us to.

Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or electronic text message. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below a description of all the ways we plan to use your personal data.

To register you as a new customer
(a) Identity
(b) Contact

Performance of a contract with you
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us

To process and deliver your order including:
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey

To enable you to partake in a prize draw, competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications

To administer and protect our business and our website(s) (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website(s) updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may establish a privacy centre where you can view and make certain decisions about your personal data use or the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us (or if you provided us with your details when you entered a competition or registered for a promotion) and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of us (or our group of companies) for marketing purposes.

Opting out

You can ask us (or third parties) to stop sending you marketing messages at any time by accessing any privacy centre accessible from our website(s) and checking or unchecking relevant boxes to adjust your marketing preferences; or
by following the opt-out links on any marketing message sent to you; or by contacting us (at any time).
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers (for tax purposes).

In some circumstances you can ask us to delete your data: see ‘Request erasure’ in the Glossary set out below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes – in which case we may use this information indefinitely without further notice to you.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see the Glossary set out below to find out more about these rights.

If you wish to exercise any of the rights set out in the Glossary, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee – if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Where we send your data

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Visitor comments may be checked through an automated spam detection service.

How we protect your data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. What data breach procedures we have in place. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Additional information

Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Third Parties

Internal Third Parties

Other companies in our group of companies (from time to time) based within the EEA (including those who may be acting as joint controllers or processors).

External Third Parties

Service providers based within the EEA (such as those who provide IT and system administration services).
Professional advisers and assistance service providers based in the EEA (including lawyers, bankers, accountants, auditors, insurers and consultants).
HM Revenue & Customs, regulators and certain other public authorities based in the EEA.
Certain other third parties, for example, market researchers, fraud prevention agencies, price comparison sites etc.
Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of such personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.